Refund Policy

Because Simly delivers a digital eSIM profile that is consumed on activation, refund eligibility is limited and is reviewed case by case.

Refunds, when granted, are returned to the original payment method via Stripe and may take several business days to appear depending on your bank.

Plans that have been installed and successfully connected to a network are not refundable.

Refunds will not be issued for incompatible or locked devices, expired plans, or for data not consumed within the plan's validity period.

Refunds will not be issued where misuse, fraud, or violation of these policies is detected.

If your eSIM cannot be installed or fails to connect to a supported network due to a verifiable issue on our side, contact support with your order ID, device model, and a short description of the problem.

We may request additional diagnostic information so the issue can be reproduced or confirmed before a refund decision is made.

If you accidentally purchased the same plan twice and the duplicate has not been installed, contact support so the duplicate can be reviewed and refunded.

Refund requests should be submitted within 14 days of the original purchase date. Requests outside this window may not be eligible for review.

Email Simly support from the address used at checkout. Include your order ID, the device you tried to install the eSIM on, the destination region, and a clear summary of what happened.

Providing this information up front helps the support team review your case faster.